Repeated Prompting for Keychain Password for HCL Notes 11

Mindwatering Incorporated

Author: Tripp W Black

Created: 02/12 at 09:30 PM

 

Category:
Using Lotus Notes
Password Management

Issue:
After saving the password via Keychain with clicking the use Keychain checkbox, instead of Notes staying logged in, it re-prompts for the keychain every 15 minutes or so.
We have seen it after Notes has been uninstalled and re-installed, and after migrations to a new Mac with the migration occurring via Time Machine.

Note:
If your user password has just been reset by an admin, this is a different issue, because the password has not yet been synched between your new workstation password and the Keychain Access app, yet. See Apple document HT201609.

Solution:
Quit HCL Notes.

Open the Keychain Access app:
Applications --> Utilities --> Keychain Access

Select the Login keychain entry in the top left navigator pane. (It is likely unlocked.) No lock it.
File --> Lock Keychain "login".
Afterwards, the login item will have a locked padlock icon.

Launch HCL Notes.

The keychain prompt will appear. Enter the Mac workstation user password.

Quit HCL Notes.

Launch HCL Notes. The password should now not be prompted.







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