Traveler Cannot Find Mail File and Verse Cannot Load Mail File

Mindwatering Incorporated

Author: Tripp W Black

Created: 10/05 at 11:07 AM

 

Category:
Domino Server Issues Troubleshooting
Traveler

Issue:
Mail user cannot use web mail (directly to mail file), Verse, or Traveler.


Webmail Error:
e.g. myserver.mindwatering.com/mail/somebody.nsf!OpenDatabase&ui=dwa
Http Status Code: 404 Reason: File not found or unable to read file

e.g. myserver.mindwatering.com/mail/somebody.nsf?OpenDatabase&ui=dwa
Http Status Code: 404 Reason: File not found or unable to read file


Verse Error:
Verse gives response that cannot load content.


Traveler Error:
e.g. myserver.mindwatering.com/traveler

User Status for FirstNm LastNm/SALES/USA/Mindwatering
The Traveler server cannot resolve your User ID CN=FirstNm LastNm/OU=SALES/OU=USA/O=Mindwatering;CN=FirstNm LastNm/OU=SALES/OU=USA/O=Mindwatering to a mail database.


Notes Client:
Notes client use of the mail is working normally w/o any errors.



Solution:
Fixup and Compact -c did not help.

Design replace did not help.
However, design replace with upgrade folders checked fixed the issue.
File --> Application --> Replace Design -->
In the dialog, choose Mail 12, click the checkbox to Upgrade Folder Design, and click Replace.



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